Dental office IT support is just a phone call away when you have a TechCentral support plan. Our highly-trained techs are ready to help keep your practice up and running, and most problems can be resolved over the phone.
Our staff is made up of dental office network and healthcare office technology professionals. With years of professional, hands-on experience and training, they’re the ultimate dental office IT support resource. To quickly diagnose and fix problems, TechCentral support uses remote-access tools to service your computers and network hardware. When on-site computer support is needed, your TechCentral plan puts Henry Schein technology professionals in your office for professional, prompt service.
TechCentral support plans cover unlimited support calls, with no additional per-call or per-hour fees for remote problem resolution. Call as often as you need without worrying you’re running up a bill. Our support professionals answer your questions and explain what needs to be done in simple, easy-to-understand terms. If action needs to be taken, the TechCentral team will walk you through it, or, if possible, fix it for you over a remote connection to your network.
Remote monitoring allows TechCentral support to keep an eye on your server’s health and alerts you and TechCentral support to many types of issues that need to addressed.
With a TechCentral support plan, you get four hours of on-site support per incident, at a heavily discounted rate, if ever a technician needs to visit your office to resolve a problem. On-site time beyond four hours per incident is billed at a standard hourly rate.
See your TechCentral support contract for details.
TechCentral support plan coverage includes answers to your questions, remote diagnostics, problem resolution and help with all TechCentral solutions, including:
TechCentral hardware solutions are designed to be agnostic in order to be interoperable with various digital dentistry solutions.
|Unlimited Phone Support||✔||✔||✔||✔|
|Prorated On-Site Support||✔||✔||✔||✔|
|Continual Server Monitoring||✔||✔||✔||✔|
|Server Maintenance (Patch Management / Windows OS Updates)||✔||✔||✔|
|One Microsoft Office 365 Enterprise E3 License (Email Encryption)||✔||✔||✔|
|Initial Cloud Backup||500GB||500GB|
|Single Site Hardware and Wired Connections||20|
* Customers who have an existing HSPS Customer Support Plan are entitled to a $20 discount per month on Gold and Platinum support plans. For those with a HSPS Customer Support Plan their price will be respectively: Gold = $179/month; Platinum Support = $279/month