With a TechCentral support plan, help is a phone call away. Our skilled support technicians are ready when you need help and to keep your office technology running smooth. In fact, TechCentral resolves most customers’ problems on the phone–without having to send a technician on site.
TechCentral support lines are staffed by dental and healthcare office technology professionals. They have years of professional, hands-on experience and training with the solutions that power your practice. To quickly diagnose and fix problems, TechCentral support uses remote-access tools to service your computers and network. Our technicians also connect you with other manufacturers’ support professionals when needed, and stay on the line with you, to help resolve problems quickly. When on-site support is needed, your TechCentral plan puts Henry Schein technology professionals in your office for professional, prompt service.
With a TechCentral support plan in hand, you have a team of office technology professionals ready to help as often as you have questions or problems.
TechCentral support plans cover unlimited support calls, with no additional per-call or per-hour fees for remote problem resolution. Call as often as you need without worrying you’re running up a bill. Our support professionals answer your questions and explain what needs to be done in simple, easy-to-understand terms. If action needs to be taken, the TechCentral team will walk you through it, or, if possible, fix it for you over a remote connection to your network.
Remote monitoring allows TechCentral support to keep an eye on your server’s health and alerts you and TechCentral support to many types of issues that need to addressed.
With a TechCentral support plan, you get four hours of on-site support per incident, at a heavily discounted rate, if ever a technician needs to visit your office to resolve a problem. On-site time beyond four hours per incident is billed at a standard hourly rate.
See your TechCentral support contract for details.
TechCentral support plan coverage includes answers to your questions, remote diagnostics, problem resolution and help with all TechCentral solutions, including:
TechCentral offers support plans for both single- and multi-site practices. Support plan pricing is based on the number of workstations in your practice and the number of office locations.
Toll-free telephone support Monday through Friday, 8am–8pm Eastern.