Expert Maintenance & Support
Ongoing IT support keeps your practice running. TechCentral Dental IT professionals ensure your hardware is performing. We maintain it with proactive software patches, automated updates, 24/7 remote server monitoring, and backup and recovery—so you can focus on your patients and not your technology.
Proof in practice
98%
Support cases resolved remotely without requiring an office visit.
78%
Support calls to TechCentral that are resolved within 24 hours.
98%
TechCentral customer satisfaction rating for our support team.
Less tech trouble, more patient time
When systems crash, your team, patients, and schedule all feel it. In dentistry, every second counts — and slow networks, outdated tech, or a failed backup shouldn't get in the way of patient care.
TechCentral's dental IT professionals ensure your hardware performs how it's supposed to. We handle the ongoing patching, software updates, backup and recovery, and remote server monitoring that most practices either neglect or delegate to staff who already have full-time clinical roles.
What's protecting your practice
Proactive IT management that prevents problems before they disrupt patient care.
Proactive maintenance
Scheduled patches, automated updates, and performance monitoring keep your systems healthy. We test updates before deployment and time them to avoid disrupting patient care.
Dependable backup & recovery
Our hybrid backup strategy combines onsite storage for fast local recovery with encrypted cloud backups for disaster protection. Backups run automatically and are monitored daily — if one fails, we know before you do and help you quickly create a new one.
24/7 Monitoring & response
Servers, workstations, networks, and backups are all watched around the clock with proactive alerting. When something goes wrong at 2 AM, our team is already on it and ready to help.
See what's included
| Feature | Description |
|---|---|
| Dental practice IT experts | Dedicated IT professionals who understand dental software, clinical workflows, and compliance — all backed by Henry Schein One. |
| Proactive patching & automated updates | OS, PMS, imaging, and security software kept current on a schedule that works around patient care. Tested before deployment. |
| Dependable data backup options | Automated local and cloud backup services with daily monitoring. Hybrid strategy ensures fast recovery and long-term data security. |
| Proactive monitoring & support | 24/7 system monitoring, alerting, and remote troubleshooting — identify and resolve IT issues before they affect your practice. |
| Hardware built for dental environments | Pre-configured workstations, servers, and peripherals optimized for the unique demands of dental practices. |
| Simplified IT vendor management | Consolidate hardware, networking, software, and support with one trusted partner, streamlining operations and saving time. |
One call, every system
When your digital sensor or CBCT scanner loses connectivity to the server, is it a server issue or an equipment issue? With a generic IT provider, your team wastes valuable time calling multiple vendors — while a $5,000-per-day operatory sits idle.
TechCentral eliminates the guesswork. Our dental IT specialists understand how every piece of your technology connects — from the practice management system to the imaging hardware to the network infrastructure. One call covers the entire diagnosis and resolution. No confusion. No lost time. No lost revenue while you wait for someone who understands dental technology.
EXPERT MAINTENANCE & SUPPORT
Frequently Asked Questions
What does TechCentral's maintenance service include?
Proactive patching, automated software updates, 24/7 server monitoring, hybrid cloud backups, remote troubleshooting, and same-day support — all managed by dental IT specialists who understand your software and workflows.
How fast can TechCentral resolve issues?
98% of support cases are resolved remotely, and 78% are resolved within 24 hours. Our team monitors your systems around the clock, often catching and fixing issues before you even notice them.
What makes TechCentral's backup different from generic solutions?
TechCentral uses a hybrid backup strategy combining onsite and secure cloud storage. This ensures fast data recovery in the event of hardware failure, ransomware, or natural disaster — minimizing downtime and data loss. Every backup is monitored daily.
Does TechCentral offer a disaster recovery plan?
Yes. Practices using TechCentral benefit from robust disaster recovery services, including encrypted offsite backups and step-by-step recovery protocols to keep operations running after critical failures.
How often are backups performed?
Backups run automatically and frequently, with both local and cloud-based storage options. This hybrid strategy ensures fast file recovery and long-term data security. Every backup is monitored — if one fails, our team resolves it immediately.
What happens if my server goes down?
Our 24/7 monitoring typically catches server issues before they cause a full outage. If downtime does occur, our recovery protocols are designed to restore operations as quickly as possible using your most recent backup.
Can TechCentral support my practice management software?
Yes. TechCentral supports all major practice management systems — Dentrix, Dentrix Ascend, Eaglesoft, Open Dental, and others. We configure and maintain your IT environment around your specific software requirements.
Do I need to be a Henry Schein customer to use TechCentral?
No. While TechCentral is part of Henry Schein One, our IT services support practices regardless of which PMS or dental software you use. We're dental IT specialists first.
How does TechCentral reduce the IT burden on my staff?
TechCentral manages your network, workstations, and backups so your staff doesn’t have to. That means fewer disruptions, faster troubleshooting, and more time focused on delivering great patient care.