Customer Support

Unlike general IT providers, TechCentral focuses solely on dental practices. Our experts understand the unique demands of dental offices and workflows — from practice management software and imaging hardware to clinical peripherals — which ensures fast, effective support and helps reduce downtime when issues arise.

TechCentral provides responsive remote and on-site support based on your plan. Ninety-eight percent of problems can be resolved remotely, and most issues are resolved the same day thanks to our in-depth familiarity with dental environments.

By managing your network, workstations, and backups, TechCentral reduces the IT burden on your staff. That means fewer disruptions, faster troubleshooting, and more time focused on delivering great patient care.

Whether you're on-prem or in the cloud, TechCentral's dental-specific IT services keep your systems secure, modern, and efficient. Even cloud-based practices still have local workstations, network infrastructure, printers, and digital imaging devices that require patching, monitoring, and protection.

Yes. TechCentral provides locally-based and remote support across all 50 states. As you expand into new locations, your IT coverage scales with you — one consistent experience everywhere, without the fragmented coverage that comes from piecing together multiple regional vendors.

TechCentral provides managed endpoint protection and firewall monitoring to safeguard your workstations from threats. We proactively patch vulnerabilities and keep your systems compliant with HIPAA and industry best practices.

TechCentral offers hybrid backup systems combining onsite and secure cloud storage. This ensures fast data recovery in the event of hardware failure, ransomware, or natural disaster — minimizing downtime and data loss.

Backups are performed automatically and frequently, with both local and cloud-based storage options. This dual strategy ensures fast file recovery and long-term data security.

Yes. Practices using TechCentral benefit from robust disaster recovery services, including encrypted offsite backups and step-by-step recovery protocols to keep operations running after critical failures.

TechCentral supplies preconfigured workstations, servers, networking gear, and secure infrastructure optimized for dental practices. We also offer Omnicore, our all-in-one "network-in-a-box" service for a predictable, low monthly fee — or you can purchase hardware outright based on your needs.

With TechCentral, there's one number to call for everything. Whether it's a server issue, a network problem, or a hardware failure on an imaging device, one call to TechCentral addresses your entire infrastructure — hardware, software, networking, and peripherals — because our dental IT specialists understand how all the pieces connect.