Dental Office Support Staff
A Dental IT Plan Specific To Your Practice
How much do you depend on the computers, workstations, software, and network to power your practice? How many thousands of dollars would it cost if your computers went down, even for a few hours? TechCentral has a dental IT support plan to fit your needs and budget to help you monitor your network and to aid in decreasing tech problems.
Support Answers and Help as Often as You Need it
Dental office IT support is just a phone call away when you have a TechCentral support plan. Our highly-trained customer tech support team is ready to assist your dental practice and be sure you stay up and running because most issues can be resolved with our remote tech support.
Our staff is made up of dental office network and healthcare office technology professionals. With many years of hands-on experience and training, our IT professionals provide exceptional computer support. To quickly diagnose and fix problems, TechCentral support uses remote-access tools to service your computers and network hardware. When on-site computer support is needed, your TechCentral technology support plan will send a skilled Henry Schein tech to your dental office for efficient, prompt service.
Unlimited Phone and Remote Support
TechCentral support plans cover unlimited support calls, with no additional per-call or per-hour fees for remote problem resolution. Call as often as you need without worrying you are running up a bill. Our support professionals answer your questions and explain what needs to be done in simple, easy-to-understand terms. If action needs to be taken, the TechCentral team will walk you through it, or, if possible, fix it for you over a remote connection to your network.
Continual Server Monitoring
Remote support monitoring allows TechCentral customer support to keep an eye on your server’s health. They will alert you if there is an issue which allows you to have peace of mind while operating your dental practice.
On-site Support
With a TechCentral support plan, you get four hours of on-site support per incident, at a heavily discounted rate, if ever a technician needs to visit your office to resolve a problem. On-site time beyond four hours per incident is billed at a standard hourly rate.
See your TechCentral support contract for details.
Supported Solutions
TechCentral support plan coverage includes answers to your questions, remote diagnostics, problem resolution and help with all TechCentral solutions, including:
- PCs, laptops, and servers.
- Business applications Windows operating systems.
- Printers, scanners, external hard drives and other peripheral devices.
- Network firewall, routers, switches and wireless Wi-Fi equipment.
- Troubleshooting the integration of practice management software, digital imaging software and digital dental equipment.
- Backup software and system recovery help.
Agnostic IT Solutions
TechCentral hardware solutions are designed to be agnostic in order to be interoperable with various digital dentistry solutions.
Henry Schein solutions:
Other Solutions:
- Planmeca Romexis
- Dexis
- 3Shape
- E4D/Planmeca Scanners
- Open Dental
- Eaglesoft
- Anatomage Invivo 5
| Silver $150/mo |
Gold $235/mo |
Platinum $340/mo |
Omnicore $604/mo |
|
| Unlimited Phone Support | ✔ | ✔ | ✔ | ✔ |
| Prorated On-Site Support | ✔ | ✔ | ✔ | ✔ |
| Continual Server Monitoring | ✔ | ✔ | ✔ | ✔ |
| Server Maintenance (Patch Management / Windows OS Updates) | ✔ | ✔ | ✔ | |
| Server Anti-Virus | ✔ | ✔ | ✔ | |
| One Microsoft Office 365 Enterprise E3 License (Email Encryption) | ✔ | ✔ | ✔ | |
| Initial Cloud Backup | 500GB | 500GB | ||
| Single Site Hardware and Wired Connections | 20 | |||
Add-Ons:
|
✔ | ✔ | ✔ | ✔ |
*Customers who have an existing HSPS Customer Support Plan are entitled to a $20 discount per month on Gold and Platinum support plans. For those with a HSPS Customer Support Plan their price will be respectively: Gold = $215/month; Platinum Support = $320/month
Remote Help
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