Dental office IT support is just a phone call away when you have a support plan from TechCentral by Henry Schein One. Our highly trained customer support team is ready to assist your dental practice and help it stay up and running.
With over 20 years of experience, our support team includes both on-call specialists and local dental office IT professionals, giving you access to:
TechCentral offers comprehensive support plan coverage, including answering your technology questions, remote diagnostics, problem resolution and helping with all TechCentral solutions, including:
RMM is a proactive tool to stay ahead of technology issues in your dental practice – our skilled technicians will monitor your network and devices for alerts and resolve issues far more quickly than waiting for someone to notice the problem and call us. Our reporting on your office technology keeps you informed, and our operating system patch management gives you peace of mind.
TechCentral support plans cover unlimited support calls, with no additional per-call or per-hour fees for remote problem resolution. Call as often as you need without worrying you are running up a bill. Our support professionals answer your questions and explain what needs to be done in simple, easy-to-understand terms. If action needs to be taken, the TechCentral team will walk you through the resolution, or fix it for you over a remote connection to your network when possible.
TechCentral hardware solutions are designed to be agnostic in order to be interoperable with various digital dentistry solutions.
Henry Schein One solutions:
With a TechCentral support plan, you get four hours of on-site support per incident, at a heavily discounted rate, if ever a technician needs to visit your office to resolve a problem. On-site time beyond four hours per incident is billed at a standard hourly rate.
See your TechCentral support contract for details.
|Unlimited Phone Support||✔||✔||✔||✔|
|Prorated On-Site Support||✔||✔||✔||✔|
|Continual Server Monitoring||✔||✔||✔|
|Server Maintenance (Patch Management / Windows OS Updates)||✔||✔|
|One Microsoft Office 365 Enterprise E3 License (Email Encryption)||✔||✔|
|Initial Cloud Backup||1000GB|
|Additional End-Point Monitoring and Antivirus||✔||✔||✔||✔|
|Additional Office 365 Users||✔||✔||✔||✔|
|Additional Cloud Backup||✔|
* Customers who have an existing Henry Schein One, LLC Customer Support Plan are entitled to a $20 discount per month on Gold and Platinum support plans. For those with a Henry Schein One, LLC Customer Support Plan their price will be respectively: Gold = $207/month; Platinum Support = $307/month