Dental IT Support
Dental IT Support That Works For You
The Henry Schein One commitment to quality customer service is well known, and we continue that tradition with TechCentral. Our team of professionals offer unbeatable dental office IT and computer support, helping your practice focus on what matters most, providing quality patient care.
How much do you depend on the computers, workstations, software, and network to power your practice? How many thousands of dollars would it cost if your computers went down, even for a few hours? TechCentral has a dental IT support plan to fit your needs and budget to help you monitor your network and to aid in decreasing tech problems.
Experienced Technical Support Professionals
Dental office IT support is just a phone call away when you have a support plan from TechCentral by Henry Schein One. Our highly trained customer support team is ready to assist your dental practice and help it stay up and running.
With over 20 years of experience, our support team includes both on-call specialists and local dental office IT professionals, giving you access to:
- A support center with remote support capabilities that processes more than 60,000 service requests each year with over 90% of the issues resolved remotely
- Hundreds of dental IT support field technicians nationwide who are trained to handle technology issues in the office, if needed
Managed Dental IT Support Solutions
TechCentral offers comprehensive support plan coverage, including answering your technology questions, remote diagnostics, problem resolution and helping with all TechCentral solutions, including:
-
PCs, laptops, and servers
- Remote monitoring and proactive support available
- Business applications and Windows operating systems
- Printers, scanners, external hard drives and other peripheral devices
- Network firewall, routers, switches and Wi-Fi equipment
- Troubleshooting the integration of practice management software, digital imaging software and digital dental equipment
- Backup and system recovery assistance
Remote Monitoring and Management (RMM)
RMM is a proactive tool to stay ahead of technology issues in your dental practice – our skilled technicians will monitor your network and devices for alerts and resolve issues far more quickly than waiting for someone to notice the problem and call us. Our reporting on your office technology keeps you informed, and our operating system patch management gives you peace of mind.
Key Benefits:
- Proactive Issue Resolution
- Network Health Reporting
- Operating System Patch Management
- Fewer Onsite Technician Visits
- Easy Remote Access for Your Staff
- Built-In Antivirus Protection
- Peace of Mind
Unlimited Phone and Remote Support
TechCentral support plans cover unlimited support calls, with no additional per-call or per-hour fees for remote problem resolution. Call as often as you need without worrying you are running up a bill. Our support professionals answer your questions and explain what needs to be done in simple, easy-to-understand terms. If action needs to be taken, the TechCentral team will walk you through the resolution, or fix it for you over a remote connection to your network when possible.
Agnostic IT Solutions
TechCentral hardware solutions are designed to be agnostic in order to be interoperable with various digital dentistry solutions.
Henry Schein One solutions:
Other solutions:
- Planmeca Romexis
- Dexis
- 3Shape
- E4D/Planmeca Scanners
- Open Dental
- Eaglesoft
- Anatomage Invivo
- Medit
- Denticon
On-site Support
With a TechCentral support plan, you get four hours of on-site support per incident, at a heavily discounted rate, if ever a technician needs to visit your office to resolve a problem. On-site time beyond four hours per incident is billed at a standard hourly rate.
See your TechCentral support contract for details.
| Bronze | Silver | Gold | Platinum | |
| $92/mo | $150/mo | $235/mo | $340/mo | |
| Unlimited Phone Support | ✔ | ✔ | ✔ | ✔ |
| Prorated On-Site Support | ✔ | ✔ | ✔ | ✔ |
| Continual Server Monitoring | ✔ | ✔ | ✔ | |
| Server Maintenance (Patch Management / Windows OS Updates) | ✔ | ✔ | ||
| Server Anti-Virus | ✔ | ✔ | ||
| One Microsoft Office 365 Enterprise E3 License (Email Encryption) | ✔ | ✔ | ||
| Initial Cloud Backup | 1000GB | |||
| Add-Ons | ||||
| Additional End-Point Monitoring and Antivirus | ✔ | ✔ | ✔ | ✔ |
| Additional Office 365 Users | ✔ | ✔ | ✔ | ✔ |
| Additional Cloud Backup | ✔ |
*Customers who have an existing HSPS Customer Support Plan are entitled to a $20 discount per month on Gold and Platinum support plans. For those with a HSPS Customer Support Plan their price will be respectively: Gold = $215/month; Platinum Support = $320/month
Remote Help
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